First-Time Buyer's Guide to Scratch and Dent
Never bought scratch and dent before? This step-by-step guide covers what to expect, how to inspect, and common mistakes to avoid.
Key Takeaways
Buying scratch and dent is straightforward once you know the process — these are brand-new appliances with cosmetic damage and full manufacturer warranties.
Quick tips:
- Research the retail price before you shop so you know what a real discount looks like.
- Always inspect the unit in person — check doors, seals, controls, and interior.
- Ask about the return policy and warranty before you pay.
- Measure your space at home before visiting the store.
You've heard that scratch and dent appliances can save you hundreds — maybe even over a thousand dollars — on a brand-new refrigerator, washer, or dishwasher. But you've never actually bought one, and the whole thing feels a little uncertain. What exactly are you getting? Is the warranty real? How do you even know what to look for?
Take a breath. This guide walks you through the entire process from start to finish. By the end, you'll know exactly what scratch and dent means, how to shop for it, what to inspect, and how to avoid the handful of mistakes that trip up first-timers.
What "Scratch and Dent" Actually Means
Let's start with the basics. Scratch and dent appliances are brand-new, never-used units that picked up cosmetic damage somewhere between the factory and the showroom floor. Maybe a forklift nicked the side panel in a warehouse. Maybe the delivery truck hit a bump and a corner got dented. Maybe a floor model got scratched during display.
The key point: the damage is cosmetic only. The internal components — the compressor, motor, heating elements, electronics — are identical to what you'd get paying full retail. And the appliance comes with the same full manufacturer warranty.
Scratch and dent is NOT the same as refurbished or used. Refurbished means a unit was returned, repaired, and resold. Scratch and dent means it was never used at all — it just looks a little rough on the outside.
Step 1: Do Your Homework Before You Shop
The single biggest advantage you can have walking into a scratch and dent store is knowing the retail price of the appliance you want. This tells you whether the discount being offered is actually good or just okay.
Here's what to do:
- Decide which appliance type you need (refrigerator, dishwasher, range, etc.)
- Look up 3-4 models in your size range on the manufacturer's website or a retailer like Home Depot
- Note the retail prices so you have a baseline
- Measure the space in your home where the appliance will go — height, width, and depth
That last point is critical. Scratch and dent inventory is limited. You can't just order a different size. If the unit you fall in love with doesn't fit your kitchen, there may not be another option in that size.
Step 2: Find a Store
Scratch and dent appliances are sold at manufacturer outlet stores, big box retailers (labeled as "open box"), independent appliance dealers, and liquidators. Each has different pricing, selection, and policies.
Use our state directory to find stores near you, or check the open box section at your local Home Depot or Lowe's as a starting point.
Step 3: Inspect Like You Mean It
This is where first-timers usually feel the most nervous — and where a little knowledge goes a long way. Here's your inspection checklist:
What damage is acceptable: Dents on side panels (hidden once installed), scratches on back panels (hidden against walls), minor surface scratches that can be buffed out, and packaging damage where the appliance itself looks fine.
What damage is NOT acceptable: Cracked glass panels, doors that don't seal properly, damaged control panels, interior damage, and anything that affects how the appliance actually works.
If the store won't power on the unit for you to test, consider it a red flag. Reputable dealers demonstrate that the appliance works before you buy.
Step 4: Ask the Right Questions
Before you commit, get clear answers to these questions:
- What's the return policy? Some stores offer a 24-72 hour window to return the appliance if it doesn't work. Others sell strictly as-is. Know this before you pay.
- Is the manufacturer warranty included? The answer should be yes at any authorized dealer. Ask to see the warranty documentation.
- What's included with the unit? Check for shelves, racks, ice maker kits, water filters, power cords, and drain hoses. Missing accessories are common and can cost $30-$200 to replace.
- How much is delivery and installation? These costs are often separate. Get an itemized total.
- Do you haul away the old appliance? If so, what's the charge?
Step 5: Negotiate
Yes, you can negotiate on scratch and dent. Many first-timers don't realize this, but the sticker price on a scratch and dent unit is often a starting point, not a final offer — especially at independent dealers and liquidators.
Point out specific damage, mention competing prices, and don't be afraid to ask "Is this the best you can do?" Being polite and informed gets you further than being aggressive. For a full breakdown of negotiation strategies, check our negotiation guide.
Step 6: Document Everything
Before the appliance leaves the store or gets delivered to your home:
- Photograph the appliance from all angles, including every area of damage
- Photograph the model number, serial number, and EnergyGuide label
- Keep your receipt — you'll need it for warranty registration
- Register the warranty with the manufacturer as soon as the appliance is installed
This documentation protects you if you need warranty service later, and it takes about two minutes.
Common First-Timer Mistakes
You're Ready
That's it. The scratch and dent buying process isn't complicated — it just requires a little more attention than walking into a big box store and pointing at something on a shelf. Do your research, inspect carefully, ask the right questions, and you'll walk out with a brand-new appliance at a significant discount.
For more detailed tips, explore our Buyer's Guide or find stores in your area through our state directory.
Frequently Asked Questions
Are scratch and dent appliances used?
No. Scratch and dent appliances are brand-new, unused units that sustained cosmetic damage during manufacturing, shipping, or warehouse handling. They are not used, refurbished, or rebuilt.
Do scratch and dent appliances come with a warranty?
Yes. When purchased from an authorized dealer, scratch and dent appliances include the same full manufacturer warranty as retail units — typically 1 year parts and labor.
How much do you save on scratch and dent?
Savings typically range from 20% to 50% off retail price. The average discount is about 30%, which translates to $300-$1,000+ depending on the appliance.
What if I buy a scratch and dent appliance and it doesn't work?
Your manufacturer warranty covers functional defects. Additionally, many stores offer a short return window (24-72 hours). Always confirm the return policy before purchasing and test the appliance at delivery.