How to Inspect a Scratch and Dent Appliance Before Buying

Buying scratch and dent appliances can save you hundreds or even thousands of dollars, but only if you know what to look for. A proper inspection takes just a few minutes and can prevent costly mistakes.

Understanding Types of Damage

Not all damage is created equal. Before you start inspecting, understand what you're looking at:

Cosmetic-only damage includes scratches, dents, or scuffs that don't affect how the appliance works. This is the ideal type of damage — you get a fully functional appliance at a significant discount.

Functional damage affects how the appliance operates. This could include damaged controls, broken components, or compromised seals. Be cautious with this type.

The Visual Inspection

Start with a thorough visual check of the entire appliance.

Front and Visible Surfaces

Look carefully at:

• Door panels and handles
• Control panels and displays
• Glass surfaces (oven doors, microwave windows)
• Exterior finish quality

Damage here affects both appearance and potentially resale value. It should come with a deeper discount.

Sides, Back, and Top

Check these less-visible areas for:

• Dents that might indicate rough handling
• Scratches or scuffs
• Signs the appliance was dropped

Interior Components

Open every door, drawer, and compartment:

• Refrigerator shelves and bins
• Oven racks and broiler pans
• Dishwasher racks and spray arms
• Washer drums and dispensers

Testing Functionality

Never buy a scratch and dent appliance without testing it first. Most reputable dealers will allow you to power on the unit.

For Refrigerators

• Plug it in and listen for the compressor
• Check that the interior light works
• Feel for cold air after 10-15 minutes
• Test the ice maker connection (if applicable)
• Open/close doors to verify seal

For Washers and Dryers

• Run a short cycle with water (washers)
• Listen for unusual noises during operation
• Check all cycle selections work
• Verify the door/lid locks properly
• Test the drain function

For Dishwashers

• Run a rinse cycle
• Check for leaks around the door seal
• Verify spray arms rotate freely
• Test the soap dispenser mechanism

For Ranges and Ovens

• Test all burners/elements
• Verify oven heats to temperature
• Check that the door seals when closed
• Test any electronic controls or timers

Checking Documentation

Before finalizing your purchase, verify the paperwork.

Warranty Status

Ask these questions:

• Does this appliance have a manufacturer warranty?
• What does the warranty cover?
• How do I file a warranty claim?
• Is there documentation I need to keep?

Many scratch and dent appliances retain full manufacturer warranties. The cosmetic damage typically isn't covered, but functional defects are.

Serial Number Verification

Make sure the serial number on the appliance matches any documentation. This is essential for:

• Filing warranty claims
• Registering the product
• Verifying the manufacture date

Price Comparison

Before committing, do a quick price check.

A good rule of thumb:

• 30-40% off for minor, hidden damage
• 40-50% off for moderate cosmetic damage
• 50-70% off for significant visible damage

If the discount doesn't match the damage level, negotiate or walk away.

Negotiation Tips

Don't be afraid to negotiate. Point out specific defects and ask for a better price. Most scratch and dent retailers expect some negotiation.

Final Checklist Before You Buy

What This Guide Doesn't Cover

This inspection guide focuses on evaluating the appliance itself. For information on installation requirements, extended warranties, or finding stores in your area, check out our complete buyer's guide or browse stores by state.