What Stores Sell Scratch and Dent Appliances?

So you've decided to take the plunge and shop scratch and dent — smart move. But now comes the obvious next question: where do you actually find these things? The answer might surprise you. Scratch and dent appliances aren't hiding in some back-alley warehouse. They're sold at a wide range of stores, from the big names you already know to specialty dealers you may have never heard of.

Let's break down every type of store that sells scratch and dent appliances, what to expect from each, and how to pick the best option for your situation.

Manufacturer Outlet Stores

These are the gold standard. Brands like Whirlpool, GE, Samsung, and LG operate their own outlet locations where they sell cosmetically damaged units directly to consumers. Because you're buying straight from the source, you get full manufacturer warranties and the deepest discounts — typically 40% to 70% off retail.

The catch? These stores aren't everywhere. They're usually located near manufacturing or distribution centers. But if there's one within driving distance, it's absolutely worth the trip.

Big Box Retailers

Home Depot, Lowe's, and Best Buy all sell scratch and dent appliances, though they usually label them as "open box." Savings are more modest — typically 15% to 30% off — but the convenience factor is hard to beat. You can inspect the appliance in a well-lit store, the return policies are more generous than most scratch and dent dealers, and delivery logistics are already built in.

Ask an associate to walk you to the open box section. It's often tucked away and not well-advertised, so you need to know to look for it.

Independent Appliance Dealers

This is where things get interesting. Independent dealers — the locally owned appliance shops in your area — often have dedicated scratch and dent sections. The selection varies, but the pricing advantage is real. These stores have more flexibility to negotiate than big box retailers, and many of them build relationships with repeat customers who come back for every appliance purchase.

Appliance Liquidators

Liquidators buy truckloads of cosmetically damaged appliances from manufacturers and distributors, then sell them at 50% to 70% off retail. The savings are substantial, but the experience is different. Selection is unpredictable — you're shopping whatever arrived on the last truck. Inventory turns over fast, and the showroom might feel more like a warehouse than a showroom.

The key question to ask at any liquidator: "Does this come with a manufacturer warranty?" Some liquidators are authorized dealers and pass along full warranties. Others sell strictly as-is.

Habitat for Humanity ReStores

Here's one most people overlook. Habitat for Humanity operates over 900 ReStore locations across the U.S., and many of them carry donated and scratch and dent appliances at steep discounts. The selection is hit-or-miss, but the prices are exceptional, and your purchase supports affordable housing in your community.

Online Retailers

Yes, you can buy scratch and dent appliances online. Retailers like AJ Madison and AppliancesConnection list scratch and dent inventory with detailed damage descriptions and photos so you know exactly what you're getting before it ships. Amazon Warehouse also sells open box appliances from third-party sellers.

How to Choose the Right Store Type

The best option depends on your priorities:

A Quick Note on What to Avoid

Not every place selling "scratch and dent" is created equal. Be cautious with private sellers on Facebook Marketplace or Craigslist listing appliances as scratch and dent. Without a manufacturer warranty and a real business standing behind the sale, you have no recourse if something goes wrong. Stick with established stores, authorized dealers, and reputable online retailers.

Find Stores Near You

Ready to start shopping? Browse our state-by-state directory to find scratch and dent stores in your area, or check out our Buyer's Guide for tips on inspecting and negotiating once you get there.