What Is Scratch and Dent?
Scratch and dent refers to brand-new appliances that have minor cosmetic imperfections—such as small dents, scratches, or scuffs—but are fully functional. These units are sold at 20-60% off retail prices because the cosmetic damage makes them unsuitable for sale as "new" merchandise, even though they work identically to retail units.
Key Facts About Scratch and Dent Appliances
Brand New
Never used or owned. Only cosmetic damage from shipping, handling, or display.
Fully Functional
Same performance, features, and energy efficiency as retail units.
20-60% Off
Significant savings with discounts varying by damage visibility and location.
Often With Warranty
Many units retain full manufacturer warranty. Always confirm before buying.
Scratch and Dent vs. Other Types
Understanding the difference helps you make informed buying decisions.
| Type | Condition | Typical Savings | Warranty |
|---|---|---|---|
| Scratch and Dent | New with cosmetic damage | 20-60% | Often full manufacturer |
| Refurbished | Previously owned, repaired | 30-50% | Limited or seller warranty |
| Used | Previously owned, as-is | 40-70% | Rarely any warranty |
| Open Box | Returned, like-new | 10-30% | Usually full manufacturer |
Where Does Scratch and Dent Come From?
Shipping Damage
Minor dents or scratches that occur during transport from manufacturer to retailer.
Warehouse Handling
Scuffs and dings from being moved around distribution centers and stockrooms.
Floor Models
Display units from showrooms with fingerprints, light scratches, or minor wear.
Packaging Damage
Units with damaged boxes that can't be sold as "new in box" even if appliance is fine.
Discontinued Colors/Models
Older colors or slight model variations marked down to clear inventory.
Is Scratch and Dent Worth It?
Benefits
- Brand-new appliances at 20-60% off
- Same performance as retail units
- Often includes manufacturer warranty
- Damage frequently hidden once installed
- Environmentally friendly (reduces waste)
Considerations
- Limited selection—what's available varies
- May not find specific model/color you want
- Need to inspect in person when possible
- Some units sold "as-is" without warranty
- Visible damage may bother some buyers
The Bottom Line
Scratch and dent appliances are worth it for most buyers. If the cosmetic damage will be hidden (appliance against a wall, in a garage, or built into cabinetry), you get a brand-new, fully-functional appliance at a significant discount. Even for visible locations, the savings often outweigh minor aesthetic imperfections.